TRAVEL PRIVACY POLICY

Sycomp, A Technology Company Inc (“us”, “our” or “we”) respects your privacy and this policy sets out how we collect, use, store, disclose and otherwise treat your personal information.

In providing us with your personal information you are agreeing that this Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as outlined in this Privacy Policy. If you do not agree to the privacy practices outlined in this Privacy Policy you must not provide us with your personal information. However, this may affect the services that we can provide to you.

1. Collection of your personal information

The personal information collected, held, used and disclosed by us is collected from you either directly, by our appointed travel managers or from third parties.

We only collect personal information that is necessary to assist us in providing the travel services you request. The types of personal information that we collect from you depends on your individual circumstances and on the type of service that you request from us. For example, when you request us to make your travel arrangements, we (or our appointed travel managers) collect personal information such as:

(a) title (gender);
(b) name;
(c) date of birth;
(d) address;
(e) email address;
(f) postcode;
(g) nationality;
(h) credit card or other payment details including billing address;
(i) travel details;
(j) passport number;
(k) dietary requirements;
(l) other information relevant to travel arrangements;
(m) IP address of visitors to our website; and
(n) using cookies to store a user’s name and password on their computer for future visits to our website.

Sensitive information is collected if it is relevant to the provision of travel related services, such as insurance cover.

We (or our appointed travel managers) may collect your personal information in a variety of ways, including the following methods:

(a) information given directly by you when making a booking with one of our appointed travel managers. This information will usually be provided in person during a meeting, online, by facsimile, by writing to us or by telephone;
(b) through cookies or our online applications.

2. Use of your personal information

We collect your personal information for the primary purpose of providing travel related services, including:

(a) to make bookings with travel service providers, such as airlines, hotels and tours, on your behalf;
(b) to fulfil administrative functions associated with your travel arrangements, such as billing;
(c) to correspond with you in relation to the travel services you have requested;

We will not sell our client database to third parties and will only use your personal information for the purpose for which it was provided.

3. Disclosure of personal information:

Your personal information may be disclosed to third parties in the following circumstances:

(a) as required or authorized by law, such as where unlawful activity has been engaged in, or is suspected of being engaged in, as required by law enforcement officials or agencies; and

4. Security of your personal information

The personal travel information that we collect from our US customers will be stored on servers in the US and may only be access by an authorized travel manager.

We take reasonable steps to:

(a) ensure that personal information that we collect, use and disclose is accurate, complete, up-to-date and relevant, having regard to the purpose of the use or disclosure and stored in a secure environment;
(b) implement physical, electronic and organization steps to protect your personal information that we hold from misuse, interference and loss and from unauthorized access, modification or disclosure;
(c) regularly review and update our security measures to maintain the security, integrity and privacy of personal information that we collect;
(d) destroy or de-identify personal information when it is no longer required.

Security measures that we have in place to protect your personal information include the following:

(a) employing industry standard techniques such as firewalls, virus scanning tools and encryption;
(b) requiring employees and appointed travel managers to use logins and passwords for access to all systems;
(c) requiring all staff and contractors to maintain the confidentiality of customer information; and
(d) using secure networks when transmitting electronic data.

To the extent permitted by law, we are not liable for any unauthorized access to your personal information or for any other security breach.

5. Unsubscribing

You can unsubscribe from receiving communications from us at any time. If you do not wish to receive any further marketing material from us click on the unsubscribe link.

6. Access to, and correction of, your personal information

You are able to access and correct your personal information held by any of our appointed travel managers by contacting that personal travel manager directly.

You may request access to, or correction of, any of your personal information that we hold by contacting us directly using the details set out below. We will respond to your request within a reasonable period after it is made and may recover from you our reasonable cost of providing you with access.

7. Third party websites

Our website contains links to other websites that are not controlled, operated or maintained by us. We are not responsible for the privacy practices of those websites. Before providing your personal information to such websites, you should read, and ensure that you understand, their privacy policies.

8. Updates to our privacy policy

This privacy policy is subject to change without prior or separate notification. Any changes will be posted to our website.

9. Cookies

We use cookies on our website to improve your experience of using the website and to deliver content that is specific to your interests. A cookie is a small file which is placed on your hard disk and is used by our website to identify you when you visit the website and to store details about your use of the website.

If you do not wish to receive cookies, or prefer to use the website anonymously, you should adjust your internet browser settings accordingly.

10. Complaints

If you have a complaint about the way we have dealt with your personal information, please contact us directly using the details set out below. We will respond to your complaint within a reasonable time.

11. Sycomp contact details

Sycomp A Technology Company, Inc
950 Tower Lane #1785
Foster City, CA 94404
info@sycomp.com
Attention: Privacy Officer