Privacy Policy

Updated and Effective as of December 19, 2022

Sycomp, A Technology Company, Inc. (“Sycomp”) provides this Privacy Policy in order to describe our practices regarding the user information we collect, use, and share. This Privacy Policy applies to the information we collect when you interact with us, including through our websites, email communications, products, or other features or services (the “Services”), unless otherwise specifically agreed in a contract or other writing between us and you or the company for whom you work and on whose behalf you interact with us.

Sycomp offers a wide range of products and services related to computer security, IT and Data Center infrastructure, and data implementation and integration. Please read the product-specific details in this Policy, which provide additional information about some of our products.

If you do not agree to the terms of this Privacy Policy, please do not use the Services. By accessing, visiting, using, or submitting information to the Services, you consent to the collection and use of information and practices as described in this Privacy Policy. Your use of the Services is also governed by our Terms of Service found at https://sycomp.com/termsandconditions/.

We may collect information from you directly, automatically when you visit the Services, and sometimes from third parties. Some of this information may be considered “personal information” or “personal data”, and some of which may be considered “sensitive”, under various applicable laws. We consider information that identifies you as a specific, identified individual (such as your name, phone number, and email address) to be personal information.  We will also treat additional information, including IP addresses and cookie identifiers, as “personal information” where required by applicable law. Note that we may de-identify or pseudonymize personal information so that it is non-personal, such as aggregating or converting it to a code, sometimes using a function commonly known as “hash”. We maintain and use de-identified data without attempting to re-identify it, except where permitted by applicable law, such as to determine whether our de-identification processes satisfy legal requirements. We will treat de-identified or pseudonymized information as non-personal to the fullest extent allowed by applicable law. If we combine non-personal information with personal information, then we will treat the combined information as personal information under this Privacy Policy.

Our Services are intended for a general audience and are not intended for use by or targeted to minors younger than the age of 18. We do not knowingly collect personal information from minors younger than the age of 18.

Information That You Provide

When you become or express interest in becoming a client of Sycomp or otherwise interact with us, we may ask you to provide certain information, including contact information (such as your name or email address), and other information, such as demographic information (your age, gender, ZIP code or similar information), business information (including your job title, employer, and business contact information), and certain information about your interests and preferences. If you create an account with us, we may also require you to provide a user name and password.

Information We Collect Automatically

We and our third party business partners (including any third party service providers or third party content, and analytics providers) may use a variety of technologies, including cookies and web beacons that automatically or passively collect information whenever you access or interact with the Services as a client or direct visitor to our website (“Usage Information”). Usage Information includes the hardware model, browser and operating system you are using, the URL or advertisement that referred you to our Services, any search terms you entered into a search engine that led you to our Services, the areas within our Services that you visited, and the time of day you visited our Services, your time zone, location information, and mobile network (if applicable), among other information. We may also automatically collect your IP address or other unique identifier for any computer, mobile phone, or other device used to access our Services.

Much of this Usage Information is collected through cookies, web beacons, and other tracking technologies, as well as through your web browser or device (e.g., IP address, MAC address, browser version, etc.).

The tracking technologies employed when you use our Services may be first-party or third-party. The methods used to collect Usage Information may include the following:

Cookies are small data files placed on a device when it is used to visit the Services or otherwise access our online content. Cookies may be used for many purposes, including, without limitation, remembering you and your preferences, tracking your visits to our web pages, and for displaying offers related to your prior activity on the Services. We may use both session and persistent cookies (which remain on your computer after the browser has been closed). For more information about cookies and managing cookies visit https://www.allaboutcookies.org orhttps://www.youronlinechoices.eu (Europe).

We provide additional information and you can see a detailed list of the cookies we use on our website, in our Cookie Notice located at https://sycomp.com/cookie-policy/. You can make changes to which categories of cookies we use (with the exception of strictly necessary cookies) by clicking on the “Manage Cookie Settings” appearing on the bottom left corner of the website and then selecting “Cookie Settings” to exercise your choices.

As an alternative mechanism to control cookies you may also edit the privacy and security settings of your browser where you can refuse to accept cookies, or remove cookies. However, our cookie preference center uses a cookie to remember the choices you have made. Consequently, if you delete all your cookies we won’t be able to remember your cookie preferences and you will have to update them with us again.

• Web Beacons.Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”) may be included in our web pages and email messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or email can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Services, to monitor how users navigate the Services, to count how many emails that were sent were actually opened or to count how many particular links were actually viewed.
• Embedded Scripts.An embedded script is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third-party service provider, is active only while you are connected to the Service, and is deactivated or deleted thereafter.

In addition, we may use a variety of other technologies that collect Usage Information and similar information for security and fraud detection purposes and to enforce our intellectual property rights.

We honor Do Not Track and Global Privacy Control signals as required by law and as applicable to our Site.

Do Not Track

Your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services that you visit. When you choose to turn on the “Do Not Track” setting in your browser, your browser will send a signal to websites, analytics providers, advertisement networks, plug-in providers, and other web service providers you encounter while browsing to stop tracking your activity across websites for online advertising, profiling and similar activities. To find out more and set up “Do Not Track,” please visit https://www.allaboutdnt.com.

You may choose to provide us names or other contact information for a colleague to take advantage of a referral, send product information, or through some other program. If you send a colleague a communication from the Services, the information you provide (names, email addresses, etc.) is used to facilitate the communication and is not used for any other marketing purposes, unless we obtain consent from that person. If you disclose any personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

For residents of Canada who provide us information about a resident of Canada, you may only refer colleagues with whom you have had a direct voluntary two way communications, and with whom who you have a personal relationship. You cannot refer the same colleague more than once. The email we send will indicate that it has been sent on your behalf and will identify you.

The Services may permit you to interact with a third party platform (such as LinkedIn, Twitter, or Instagram) and the Services, for example “liking” or “sharing” content from the Services, posting your social media posts to the Services, including a hashtag associated with us in your social media post, or creating an account or registering with the Services using existing login information from a third-party platform (“Social Media Features”). Also, both we and the third party may have access to certain information about you and your use of the Services and the third-party service. These third party companies may collect information about your visit to our Services through the Social Media Features we have integrated into the Services. Note that through the Social Media Features, these third party companies may be able to collect certain information about your visits to the Services regardless of whether or not you affirmatively interact with the Social Media Features and whether or not you are logged into (or have) an account with the third party platform.

If you use Social Media Features, your interaction and personal information may be publicly disclosed on the Service and on the third party platform. If others give us access to their profile, page, or other content on a third-party platform, we may also receive information about you if it is accessible through that content. Your use of Social Media Features is subject to our Terms and Conditions located at https://www.sycomp.com/termsandconditions/ which give us the right to use your interaction, online or offline, in connection with our advertising, publicity, and promotional activities.

The information we collect in connection with Social Media Features is subject to this Privacy Policy; the information the third party platform collects is subject to the third party’s privacy practices (including whether the third party shares information with us, the types of information shared, and your choices about what is visible to others on the third-party platform).

We may use information collected through our Services, including personal information and Usage Information, to:

1. enable you to use the Services or other products and services we offer, such as maintaining your account information, processing transactions and fulfilling your orders, and processing information you provide to us, including verifying your email address is active and valid;
2. communicate with you, including to respond to your inquiries and fulfill your requests, and send you information about us and the Services, products, features, and activities and that of our third party partners that we think may be of interest to you;
3. to contact you about administrative matters, such as changes to our Privacy Policy, Terms and Conditions, or other policies;
4. administer and develop our business relationship with you and the company for which you work;
5. provide customer service, such as responding to your questions, complaints, or comments and getting your feedback;
6. provide, maintain, personalize, optimize, and improve the Services, including research and analytics regarding use of the Services, or to remember you when you leave and return to the Services;
7. for internal business purposes, such as providing and improving our products and services, and to comply with legal requirements and our business practices;
8. operate and protect the Services from errors and misuse of the Services, to detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, to detect and troubleshoot problems, resolve disputes, and enforce applicable agreements and policies.
9. as otherwise disclosed in this Privacy Policy, for other reasons that we disclose when you provide your information, or otherwise with your consent.

We may share non-personal information, such as certain Usage Information, aggregate user statistics, and hashed or otherwise de-identified or pseudonymized with third parties at our discretion and as allowed by law. We may also share personal information as disclosed when you provide it, at your direction or with your consent, as described elsewhere in this Privacy Policy, and with the following categories of recipients.

Business Transfers/Merged or Acquiring Entity: We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, bankruptcy, sale of assets or any line of business, change in ownership control, financing transaction, or other transaction (including, without limitation, during the course of any due diligence process), without your further consent. By providing your personal information, you agree that we may transfer such information to the acquiring entity.

Service Providers: We may share the information collected via our Services with companies who work on our behalf to help us provide and support the Services and our products and services, including, but not limited to:

• Billing and collection providers, such as payment processors and organizations that assist us in assessing your credit and payment status.
• Auditing and accounting firms.
• Professional services consultants, such as firms that assist with providing legal services, or supplying project-based resources and assistance.
• Advertising, marketing, and analytics services, including entities that analyze the information we collect from or about you to communicate with and advertise to you.
• Security vendors, such as entities that assist with security incident verification and response, service notifications, and fraud prevention.
• IT vendors, such as entities that assist with website design, hosting, and maintenance, data and software storage, and network operation.

We give these third parties access to your personal information (or allow them to collect information from or about you) so that they can provide the services.

When You Direct Us to Share or Agree to Receive Information from Third Parties:  We may share information when you direct us to do so. For example, you may engage with Social Media Features or other third party application or feature or may be presented with an opportunity to receive marketing offers from a third party, through which information about you is shared. Please note that we are not responsible for the privacy practices of third parties. If you later decide that you no longer want to receive communications from a third party, you will need to contact that third party directly.

Authorities, Legally Authorized Recipients, and Your Company: We may transfer and disclose information about you to third parties in order to comply with a legal obligation and when we believe that the law requires it.  And, except as prohibited by law, we may disclose information at the request of governmental authorities or law enforcement conducting an investigation or to cooperate on an investigation on public safety or into claims of intellectual property infringement; pursuant to a subpoena or other legal request or process; to protect the integrity of the Services, verify or enforce our Terms and Conditions or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of Sycomp, users of the Services, or others. We may also share certain information with the company that employs you to the extent you have interacted with us as a representative of that company.

Subsidiaries, Affiliates and Sister Companies: Sycomp may share your information about you with its subsidiaries, affiliates, and sister companies, including for internal business and operational purposes.

Sweepstakes, Contests, Promotions:  We may offer sweepstakes, contests or other promotions (any, a “Promotion”), that may require registration. By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern that Promotion, which may contain specific requirements of you (including, without limitation and except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing materials). If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, co-sponsors, in connection with winner selection, prize fulfillment, as required by law or permitted by the Promotion’s terms or official rules (such as on a winners list).

Sycomp works with third parties, such as analytics companies, who provide us with information about how our users interact with us and the Services. To do so, these third party business partners collect certain information about your visits to and activity on our Services. We may also share (or permit third parties to collect) certain information, such as Usage Information, aggregated, de-identified, pseudonymized, or hashed information with these third parties for similar purposes.

These third parties may set and access their own tracking technologies on your device (including cookies and web beacons) and may otherwise collect or have access to your personal information over time, including your visits to and activity on the Services as well as other websites and online services.

One company we use is Google Analytics, a web analytics service provided by Google, Inc., on our Services. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the Services, compile reports on the Services’ activity, and provide other services related to our Services’ activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google, click here https://tools.google.com/dlpage/gaoptout. California residents, please refer to the “California Privacy Notice” section below for additional rights you may have under California law.

You are responsible for maintaining the accuracy of the information you submit to us. The Services may include functionality to allow you to review, correct or update personal information that you have provided through the Services. If you utilize this functionality, we will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media or for other reasons.  When you edit your personal information or change your preferences on the Services, information that you remove may persist internally for our administrative purposes.

Marketing and Other Communications: If at any time you would like to unsubscribe from receiving future emails, you can click the unsubscribe link at the bottom of any email communication, or contact us using the contact information below and we will promptly remove you from all marketing correspondence. Please note that we reserve the right to send you certain communications relating to your account or use of our Services, such as administrative and service announcements and these transactional account messages may be unaffected if you choose to opt-out from receiving our marketing communications.

The Services may contain links to other web sites that Sycomp does not control, and other content hosted and served by third parties. The third parties whose content appears on the Services may collect information about you through the use of cookies and web beacons, may independently collect or solicit personal information, and may have the ability to track your use of their sites and services. Likewise, our content may be included on third parties’ web pages and web sites that are not associated with Sycomp and over which we have no control. We may collect Usage Information through Sycomp content appearing on third party sites.

This Privacy Policy does not apply to non-Sycomp websites and mobile applications that may link to the Services or be linked to or from the Services. Please review the privacy policies on those websites and applications directly to understand their privacy practices. Sycomp is not responsible for the privacy practices of any third party.

If you have questions or comments about our use of your information or about this Privacy Policy, please contact us by email at [email protected] or write to:

Sycomp A Technology Company, Inc.
Attn: General Counsel
950 Tower Lane, Suite 1785
Foster City, CA 94404

Laws in certain jurisdictions give residents additional rights related to personal information. To make a request to exercise additional rights you may have, please see the section below that is applicable to you. If you live in another jurisdiction and wish to exercise certain rights available to you under local law, please contact us at [email protected].

We reserve the ability to limit our response to your request based on the law that is applicable to you.

Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose:

We may disclose this type of information to:

• • Subsidiaries, Affiliates and Sister Companies
  • Your Company
  • Service Providers
  • Third parties or affiliated companies when you agree to or direct that we share your information with them
  • Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
  • Law enforcement, government entities, or others if required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
  • Third parties we partner with for contests, sweepstakes, or promotions,
  • Third party analytics companies

Any categories of Personal Information described in subdivision (e) of Section 1798.80 (such as name, signature, employer,  address, phone number, job title, and categories of information classified as “personal” under this California law)  Note: information in this category may overlap with other categories.

Categories of Sources from which the Information was Collected: 

We may collect this type of information from:

• • You
  • Your Company
  • Affiliated and Sister Companies
  • Cookies and Tracking Technologies,
  • Colleagues
  • Third party social media companies,
  • Third party business partners and data providers

Business or Commercial Purpose(s) for which Information is Collected:

• • We may use this type of information to:
  • To enable you to use the Services or other products and services we offer;
  • To manage and develop our business relationship with you and the company for which you work;
  • to contact you with regard to your use of the Services or similar administrative communications;
  • To provide customer service;
  • To send you information and promotional materials about us, and the Services, features, products, and activities and that of our third party partners offer that we think may be of interest to you; 
  • To provide, maintain, personalize, optimize and improve our products and Services; 
  • To research and analyze the performance and functioning of the Services;
  • Operate and protect the Services from errors and misuse of the Services, investigating and preventing fraud, illegal activities, and activities that violate our policies, and resolving technical issues;
  • For other purposes disclosed to you at the time you provide your information, or otherwise with your consent.

Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose:

• • We may disclose this type of information to:
  • Subsidiaries, Affiliates and Sister Companies
  • Your Company
  • Service Providers
  • Third parties or affiliated companies when you agree to or direct that we share your information with them
  • Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
  • Law enforcement, government entities, or others if required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
  • Third parties we partner with for contests, sweepstakes, or promotions,
  • Third party analytics companies

Characteristics of protected classifications  under CA or federal law (such as gender and age)  

Categories of Sources from which the Information was Collected: 

We may collect this type of information from:

• • You
  • Your Company
  • Affiliated and Sister Companies
  • Cookies and Tracking Technologies,
  • Third party social media companies,
  • Third party business partners and data providers

Business or Commercial Purpose(s) for which Information is Collected:

• • Appropriate salutation
    
  • Screening of minors

Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose:

We may disclose this type of information to:

• • Subsidiaries, Affiliates and Sister Companies
  • Your Company
  • Service Providers
  • Third parties or affiliated companies when you agree to or direct that we share your information with them
  • Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
  • Law enforcement, government entities, or others if required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)

Commercial information(such as products or services purchased, obtained, or considered from Sycomp or other purchasing or consuming histories or tendencies)

Categories of Sources from which the Information was Collected: 

We may collect this type of information from:

• • You
  • Your Company
  • Affiliated and Sister Companies
  • Cookies and Tracking Technologies,
  • Third party social media companies,
  • Third party business partners and data providers

Business or Commercial Purpose(s) for which Information is Collected:

We may use this type of information to:

• • To enable you to use the Services or other products and services we offer;
  • To manage and develop our business relationship with you and the company for which you work;
  • to contact you with regard to your use of the Services or similar administrative communications;
  • To provide customer service;
  • To send you information and promotional materials about us, and the Services, features, products, and activities and that of our third party partners offer that we think may be of interest to you;
  • To provide, maintain, personalize, optimize and improve our products and Services;
  •  To research and analyze the performance and functioning of the Services;
  • Operate and protect the Services from errors and misuse of the Services, investigating and preventing fraud, illegal activities, and activities that violate our policies, and resolving technical issues;
  • For other purposes disclosed to you at the time you provide your information, or otherwise with your consent.

Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose:

We may disclose this type of information to:

• • Subsidiaries, Affiliates and Sister Companies
  • Your Company
  • Service Providers
  • Third parties or affiliated companies when you agree to or direct that we share your information with them
  • Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
  • Law enforcement, government entities, or others if required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
  • Third parties we partner with for contests, sweepstakes, or promotions,
  • Third party analytics companies

Inferences drawn from any of the information identified above to create a profile about You(such as preferences, characteristics, predispositions and behaviors)

Categories of Sources from which the Information was Collected: 

We may collect this type of information from:

• • You
  • Your Company
  • Affiliated and Sister Companies
  • Cookies and Tracking Technologies,
  • Third party social media companies,
  • Third party business partners and data providers

Business or Commercial Purpose(s) for which Information is Collected:

We may use this type of information to:

• • To enable you to use the Services or other products and services we offer;
  • To manage and develop our business relationship with you and the company for which you work;
  • To contact you with regard to your use of the Services or similar administrative communications;
  • To provide customer service;
  • To send you information and promotional materials about us, and the Services, features, products, and activities and that of our third party partners offer that we think may be of interest to you; 
  • To provide, maintain, personalize, optimize and improve our products and Services; 
  • To research and analyze the performance and functioning of the Services;
  • Operate and protect the Services from errors and misuse of the Services, investigating and preventing fraud, illegal activities, and activities that violate our policies, and resolving technical issues;
  • For other purposes disclosed to you at the time you provide your information, or otherwise with your consent.

Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose:

We may disclose this type of information to:

• • Subsidiaries, Affiliates and Sister Companies
  • Your Company
  • Service Providers
  • Third parties or affiliated companies when you agree to or direct that we share your information with them
  • Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition
  • Law enforcement, government entities, or others if required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders)
  • Third parties we partner with for contests, sweepstakes, or promotions,
  • Third party analytics companies

Questions and Contact Information

If you have questions about any of these rights, please email us at [email protected].

If you are a resident of the European Union or other EEA countries, or of the UK or Switzerland, the following information applies. To exercise your rights detailed below please contact us at [email protected].

Purposes of processing and legal basis for processing: As explained above, we process personal information in various ways depending upon your use of our Services. We process personal information on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide Services; and (3) as necessary for our legitimate interests in providing the Services where those interests do not override your fundamental rights and freedoms related to data privacy. Right to lodge a complaint: Users that reside in the EEA, UK, or Switzerland have the right to seek information and assistance or lodge a complaint about our data collection and processing actions with the supervisory authority where they reside. Contact details for data protection authorities are available here. EEA:https://edpb.europa.eu/about-edpb/board/members_en, UK: https://ico.org.uk/, Switzerland:https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/links/data-protection—switzerland.html.

Transfers: Personal information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. We ensure that transfers of personal information to a third country or an international organization are subject to appropriate safeguards as described in Article 45-49 of the GDPR.

Withdraw consent: If we have collected personal information with your consent, you have the right to withdraw that consent at any time.

Access: You have the right to request access to personal information we collected about you and information about its sources, purposes, and sharing.

Correction: You have the right to request that we correct the personal information we hold about you if it is inaccurate or incomplete.

Erasure: You have the right to request that we erase data we have collected from you. Please note that we may have a reason to deny your deletion request or delete data in a more limited way than you anticipated, e.g., because of a legal obligation to retain it.

Portability: You have the right, in certain circumstances, to request that we provide your personal information to you in a format that can be transferred to another entity.

Restrict Processing: You have the right, in certain circumstances, to request that we limit our processing of your personal information if you are contesting the accuracy of your personal information; asserting that our processing is unlawful; asserting that we need to keep the information for reasons related to the establishment, exercise, or defense of legal claims, or you object to our processing.

Object: You have the right to object to our processing if we are processing your personal information based on legitimate interests, using your personal information for direct marketing (including profiling), or processing your personal information for purposes of scientific or historical research and statistics.

Automated Decision-making: You have the right, in certain circumstances, not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects on you.

Verification Procedures: We must verify your identity for everyone’s protection, so we may require you to provide us with verification information prior to accessing any records containing personal information about you. We do this by:

Asking you to provide personal identifiers we can match against information we may have collected from you previously and confirm your request using the email or telephone account stated in the request; or

Having you submit your request through your account page, which will automatically verify your identity and will result in faster processing of your request.

We will use the information you provide for verification only for the purpose of verification. We may have a reason under the law why we do not have to respond to your request or respond to it in a more limited way than you anticipated. If we do, we will explain that to you in our response.

We make reasonable efforts to notify you of the purposes for which personal information will be used or disclosed and if the initial purpose changes. Please note, you may withdraw consent at any time (subject to legal or contractual restrictions and reasonable notice). Subject to certain limits set out in the applicable laws, Canadian residents also have the right to request access to the personal information that Sycomp collects and to update or correct personal information if it is inaccurate. We may need to verify your identity before implementing your request.

If you are a Canadian resident and would like to submit a request to access your personal information or to withdraw consent to the processing of your personal data, you must submit your request to [email protected]. You may also use this contact to submit any requests for information on Sycomp’s privacy practices or to submit a complaint regarding our practices.

Your request or complaint must include your full name, street address, city, province, postal code, and an email address so that we are able to contact you if needed regarding this request.

We cannot properly process requests or complaints that do not come through the designated request mechanism or do not contain sufficient information to allow us to process your request. You may also be required to take reasonable steps as we determine from time to time in order to verify your identity and/or the authenticity of the request. Once your request is processed, absent exemptions, we will provide you with details regarding what personal information we have, how it is used, and with which third parties it is shared.

You and We confirm that it is our wish that this Privacy Policy, the Terms of Use, and all other related policies be drawn up in English.  Vous reconnaissez avoir exigé la rédaction en anglais du présent document ainsi que tous les documents qui s’y rattachent.

If you are a resident of Brazil, the following information applies.

Purposes of processing and legal basis for processing: As explained above, we process personal information in various ways depending upon your use of our Services. We process personal information on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide Services; and (3) as necessary for our legitimate interests in providing the Services where those interests do not override your fundamental rights and freedoms related to data privacy.

Right to lodge a complaint: Users that reside in Brazil have the right to seek information and assistance or lodge a complaint about our data collection and processing actions with the Agência Nacional de Proteção de Dados, “ANPD”, www.gov.br/anpd/pt-br.

Transfers: Personal information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. We ensure that transfers of personal information to a third country or an international organization are subject to appropriate safeguards as described in Articles 33-36 of the Lei Geral de Proteção de Dados Pessoais (LGDP).

Withdraw consent: If we have collected personal information with your consent, you have the right to withdraw that consent at any time.

Access: You have the right to request access to personal information we collected about you and information about its use and sharing.

Correction: You have the right to request that we correct the personal information we hold about you if it is inaccurate, incomplete, or outdated.

Erasure: You have the right to request that we erase data we have collected from you in some cases. Please note that we may have a reason to deny your deletion request or delete data in a more limited way than you anticipated, e.g., because of a legal obligation to retain it.

Portability: You have the right, in certain circumstances, to request that we provide your personal information to you in a format that can be transferred to another entity.

Automated Decision-making: You have the right to request information about a decision based solely on automated processing, including profiling, and request a review of such decisions.

Verification Procedures: We must verify your identity for everyone’s protection, so we may require you to provide us with verification information prior to accessing any records containing personal information about you. We do this by:

Asking you to provide personal identifiers we can match against information we may have collected from you previously and confirm your request using the email or telephone account stated in the request; or

Having you submit your request through your account page, which will automatically verify your identity and will result in faster processing of your request.

We will use the information you provide for verification only for the purpose of verification. We may have a reason under the law why we do not have to respond to your request or respond to it in a more limited way than you anticipated. If we do, we will explain that to you in our response.