Service Desk

24/7 Service Desk for global workforce support

Reliable tech support is an essential tool for business-critical enterprise workforces. Sycomp’s Service Desk provides a centralized, cloud-based portal to meet the technical support needs of global staff and enable maximum productivity and ROI. Our expert team is the first line of support to help employees navigate computing resources, hardware and software issues, password resets, patch deployment, complex troubleshooting and more. With full visibility, reporting for analysis, and case management capabilities for support requests, Sycomp’s Service Desk offers added-value to organizations dedicated to improving IT service management (ITSM) programs.

Services include:

Customized support plans to fit your budget and requirements
End of service life support
Integration with customers' systems
Hardware break-fix service
SLA management
Smart Hands support