All posts by Joanne

Sycomp Receives Canalys 2024 Candefero Innovation Partner of the Year Award

Sycomp Receives Canalys 2024 Candefero Innovation Partner of the Year Award

Sycomp Canalys Innovation Award

FOSTER CITY, Calif., October 30, 2024 — Sycomp A Technology Company, Inc., was recognized for its technology expertise and presented with the Innovation Partner of the Year Award at Canalys’ North America Forum held in Miami on October 23-24. Canalys is an independent analyst company and recognized global leader in market intelligence, research analysis, and consulting services, and hosts channel forums for partners, distributors and original equipment manufacturers (OEMs). 

“Sycomp won the Candefero Innovation Partner of the Year award for their internally developed storage solution, which it has patented and optimizes data performance, costs, and efficiency across cloud and on-prem environments,” said Lisa Lawson, Senior Analyst, Canalys. “This has enabled it to reduce workload scaling from days to minutes.”

Sycomp’s Chief Operating Officer (COO) Neal Callahan received the award on stage at the Canalys North America Forum on October 24. 

“We are honored and thrilled to be recognized for our technology and innovation, especially this year as we celebrate our 30th anniversary helping our customers solve complex IT challenges,” said Callahan. “I am very proud of our talented team of engineers who developed this unique storage solution that is being used to run some of the largest AI and HPC workloads in the cloud or on-prem environments.”

Sycomp participated in a sustainability panel discussion at the Forum, having won the Canalys North America Candefero Sustainability Partner of the Year Award in 2023.

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Datasheet: Sycomp Data Center Rack Integration & Implementation Services

Sycomp Data Center Rack Integration & Implementation Services

Sycomp’s state-of-the-art Integration Centers located in North and South America, Asia and Europe are fully resourced with trained and certified engineers who design, build, integrate, test, and deploy advanced systems around the globe.

Sycomp’s engineers work hand-in-hand with our program managers and logistics and warehousing experts to rack and roll your systems by seamlessly integrating essential hardware, software, and networking components.

Learn more about these services by filling out the form.

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Understanding Observability: a Primer for AWS Users

Understanding Observability: a Primer for AWS Users

By Bob Dussault

Introduction

As cloud computing continues to advance, ensuring the health and performance of your applications is crucial. While traditional monitoring tools offer a basic view into system functionality, true insight requires observability.

For AWS users, observability goes beyond simply knowing if your application is up and running. It’s about gaining a comprehensive view of your entire system, allowing you to pinpoint issues, optimize performance and efficiency, and deliver a seamless experience for your users.

What is Observability?

To understand its purpose, we must first understand what observability is. Observability is the ability to understand the internal state of a system by examining its external outputs. Unlike monitoring, which typically focuses on tracking predefined metrics, observability encompasses a broader spectrum, including metrics, logs, and traces, often referred to as the “three pillars” of observability. In the context of AWS, observability involves collecting, analyzing, and correlating data from these sources.

  • Metrics: Form the foundation of observability. They are quantitative measurements that reflect system health, like CPU usage, memory consumption, or API request latency.
  • Logs: Records of events and activities within your application and/or infrastructure, providing detailed information about user interactions, system errors, etc.
  • Traces: Paths taken by individual requests as they move through your modern, distributed application, allowing you to pinpoint bottlenecks and identify performance issues.

By combining these pillars, you gain a holistic understanding of your application’s behavior.

Why is Observability Important for AWS Users?

For AWS users, observability is crucial because it enables them to:

  • Reduce troubleshooting time: When issues arise, observability tools provide the data necessary to pinpoint the root cause quickly, reducing downtime and ensuring better user experience.
  • Improved performance: Analyzing metrics and traces allows you to identify bottlenecks and optimize your application’s performance. This can lead to faster loading times and a smoother user experience.
  • Enhanced scalability: Observability helps you understand how your application behaves under varying loads. This knowledge can be used to proactively scale your resources on AWS, ensuring optimal performance during spikes in traffic.
  • Reduced costs: By identifying and resolving inefficiencies early on, observability can help you optimize your AWS resource utilization, which can lead to cost savings.
  • Greater agility: Observability empowers you to make data-driven decisions about your application’s development and deployment.

Getting Started with Observability in AWS

AWS provides a range of tools and services that support observability. Users can leverage Amazon CloudWatch for metrics, logs, and dashboards; AWS X-Ray for tracing; and AWS CloudTrail for governance, compliance, and operational auditing. Additionally, AWS offers the AWS Observability Toolkit, which includes AWS Distro for OpenTelemetry, enabling users to collect telemetry data from their applications and services using the OpenTelemetry standard.

Beyond these AWS native services, AWS offers integrations and partnerships with third-party observability tools to provide comprehensive monitoring and troubleshooting capabilities to enable you to create an observability platform which meets your specific needs.

Steps for Getting Started on AWS

  • Identify your needs: Start by understanding your specific needs and what data is most critical for your application.
  • Choose the right tools: AWS offers a variety of services – CloudWatch is a good starting point for a basic observability setup.
  • Collect and analyze data: Configure your AWS resources to send logs, metrics, and traces to your chosen monitoring and analytics services.
  • Visualize and interpret: Use dashboards and visualizations to understand the collected data and identify trends and patterns.
  • Act: Use the insights gained from observability to troubleshoot issues, optimize performance, and make informed decisions about your application.

Challenges and Solutions

Despite its benefits, implementing observability can be challenging due to the complexity and scale of AWS environments. Users may face issues such as data overload, high costs, and vendor lock-in. To address these challenges, AWS users can:

  • Adopt a selective approach to data collection, focusing on high-value metrics and logs.
  • Use automated tools to analyze and visualize data, such as AWS’s native services or third-party tools like Prometheus and Grafana.
  • Implement a culture of observability, where teams are encouraged to build observability into their development and deployment processes.

Conclusion

Observability goes beyond tools; it’s about gaining actionable insights that drive business value and customer satisfaction. Observability can be a game-changer for AWS users. By adopting observability practices and leveraging the available AWS native and partner services, you can gain a deeper understanding of your applications and infrastructure, leading to improved performance, faster troubleshooting, and ultimately, a more cost-effective, performant, resilient and scalable cloud infrastructure.

How Can Sycomp Help?

Sycomp Professional Services are designed to increase value while reducing IT complexity. Sycomp’s global capability to assess, design, integrate, deliver and support a wide range of cost-effective technology solutions and services is second to none. Experts in understanding the business conversation and mapping the client’s business needs to solutions, Sycomp globally assesses, designs, integrates, delivers and supports robust technology solutions and services. Across our 45+ offices delivering solutions in more than 150 countries, Sycomp distinguishes itself by adopting an agile delivery model, providing consistent, high-quality services across the globe.

ObservabilityOne for AWS

ObservabilityOne for AWS is a suite of professional and managed services aimed at taking the complexity and vendor lock in out of the observability stack while optimizing associated costs for customers running workloads in Amazon Web Services.

Sycomp Well-Architected Service: The AWS Well-Architected Framework helps you understand the pros and cons of decisions you make while building systems on AWS. By using the Well-Architected Framework, you will learn architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable systems in the cloud.

The output is a report and prioritized plan to discover untapped opportunities for cost optimization, improved application performance, and to mitigate risk.

About the Author

Bob Dussault serves as the Principal Cloud Architect and Technical Lead for Sycomp’s AWS Practice. He specializes in AWS cloud architecture, with an emphasis on Cloud Operations, Observability, FinOps, and DevOps. Bob is an AWS Certified Professional, possessing both the AWS Solutions Architect Professional and DevOps Engineer Professional certifications.

Bob’s extensive experience and deep technical expertise make him a thought leader in cloud architecture, particularly within the AWS ecosystem, where he continues to drive innovation and deliver value to Sycomp’s customers.

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Datasheet: Sycomp Storage for High Performance Computing & AI

Sycomp Storage for High Performance Computing & AI

Sycomp Storage is a software-defined implementation and managed service offering that enables IT and Cloud teams to use different storage tiers, any virtual machines (VMs) or drive types, while leveraging their cloud and on-prem platforms to optimize data performance, costs and efficiencies.

Learn more about this solution by filling out the form.

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Datasheet: Sycomp Global Advantage

Sycomp Global Advantage: Realize a World Without Boundaries

Sycomp starts every global project understanding the customer’s challenges and designs a solution that meets and exceeds their objectives with Sycomp’s managed services or professional services delivery models. 

For over 30 years, customers and partners trust the Sycomp team to realize a world without boundaries, remove complexity and make it easy to do business.

Learn more about how Sycomp helps customers realize a world without boundaries by filling out the form.

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Sycomp’s Strategic Partnership with Gilead Featured in BOSS Magazine

Sycomp's Strategic Partnership with Gilead Featured in BOSS Magazine

Gilead article
We are pleased to share that Sycomp’s strategic partnership with Gilead Sciences has been featured in a case study in the latest edition of BOSS Magazine, a leading publication that focuses on providing insights and features on industry leaders, highlighting success stories and innovations in various fields. This case study and feature underscores the achievements and innovations resulting from our collaboration with Gilead.
 
Our partnership with Gilead has been instrumental in transforming their global IT operations. Over the past seven years, Sycomp has provided comprehensive IT solutions tailored to Gilead’s unique needs, encompassing Cloud, Data Center, Infrastructure, Networking, Security, and Storage. This collaboration has resulted in substantial benefits, including:
  • Cost Savings: Achieved 5-20% additional savings in technology procurement
  • Enhanced Security: Strengthened Gilead’s cybersecurity posture with tailored IT security programs
  • Global Reach: Successfully delivered IT solutions to over 150 countries
  • Operational Efficiency: Streamlined global procurement and supply chain processes
Angela Robinson, Executive Director of Global Procurement at Gilead Sciences, shares her perspective on our partnership:
“Partnering with Sycomp has been transformative for Gilead. Their ability to anticipate our needs and adapt to changes provides invaluable support. Sycomp’s commitment to strong relationships has delivered significant cost savings and streamlined our processes. This partnership enables us to focus on strategic innovation and meet our business goals within budget. Sycomp is our go-to partner for key initiatives.”
 
We are honored that our partnership case study is included in BOSS Magazine’s larger feature on Gilead, and the Sycomp team is excited about the continued success of our partnership with Gilead. Moving forward, we remain dedicated to driving innovation, enhancing efficiencies, and delivering unparalleled IT solutions globally.

Read the case study here >

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CRN Honors Allen Shahdadi as a 2024 Inclusive Channel Leader

CRN Honors Allen Shahdadi as a 2024 Inclusive Channel Leader

Sycomp CRN Inclusive Leader tile

FOSTER CITY, Calif., July 10, 2024 — Sycomp A Technology Company, Inc., announced today that CRN®, a brand of The Channel Company, has named Allen Shahdadi, Vice President, Global Sales, as a 2024 Inclusive Channel Leader. In its second year, the list recognizes executives from vendor, distributor and solution provider organizations who are dedicated to making a positive impact across the IT channel through inclusive leadership.

The CRN 2024 Inclusive Channel Leaders honorees are passionate about advancing equity and diversity within their organizations, the channel and across the greater technology industry. With this recognition, CRN highlights these executives for their desire to foster inclusion and belonging.

“I am thrilled and honored for the recognition and grateful I work for a global company that embraces diversity and inclusion across the board,” said Shahdadi, who also received CRN’s Inclusive Channel Leader recognition in 2023. “Sycomp is a woman- and minority-owned business that continues to grow organically for the last 30 years, and we will continue to play an active role in driving inclusive leadership with our customers, partners and the IT channel.”

Mr. Shahdadi has been in the IT channel for more than 25 years, and he has held various leadership roles in channel management, sales and distribution. He has been with Sycomp for 14 years, where he has built and led a global sales organization through inclusive hiring practices, fostering a diverse culture and creating new services based upon the skills and strengths of the team. He was instrumental in Sycomp’s active participation in the summer intern program with Salesforce and Historically Black Colleges and Universities (HBCU). Sycomp recently published its 2023 Environment, Social and Governance (ESG) Report, and it highlights the company’s diverse workforce with its annual global staffing at 42 percent women with an ethnic diversity of 76 percent, and 58 percent men with an ethnic diversity of 64 percent. 

“We are proud to recognize this year’s honorees for their commitment to inclusivity across the channel. With their transparent leadership, they help create welcoming environments where employees can bring their best selves to work to help their business succeed,” said Jennifer Follett, VP, U.S. Content, and Executive Editor, CRN, The Channel Company. “Congratulations to these leaders for their deep dedication to bringing greater equity to the channel. We look forward to learning from their inclusive leadership and seeing what they achieve next.”  

The 2024 Inclusive Channel Leaders list will be featured in the August issue of CRN Magazine, with online coverage starting July 8 at www.CRN.com/Inclusive-Leaders.

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